:root{color-scheme:light;--brand:#c8102e;--brand-dark:#9d0c24;--brand-light:#e8455f;--brand-soft:#fdeaed;--brand-contrast:#ffffff;--bg:#f4f5f7;--surface:#ffffff;--surface-2:#fafbfc;--border:#e3e6ea;--border-strong:#cbd2d9;--text:#1a1d21;--text-muted:#616b76;--text-subtle:#8a939d;--danger:#c8102e;--danger-soft:#fdeaed;--warning:#b45309;--warning-soft:#fef4e6;--success:#0f7b3f;--success-soft:#e8f6ee;--info:#1c5fb0;--info-soft:#e9f1fb;--series-1:#c8102e;--series-2:#2a78d6;--series-3:#1baf7a;--radius-lg:18px;--radius:14px;--radius-sm:9px;--shadow-sm:0 1px 2px rgba(16,24,40,0.04);--shadow:0 1px 2px rgba(16,24,40,0.04),0 2px 6px rgba(16,24,40,0.05);--shadow-lg:0 2px 4px rgba(16,24,40,0.04),0 12px 28px -6px rgba(16,24,40,0.14);--ring:0 0 0 3px var(--brand-soft),0 0 0 1px var(--brand)}@media (prefers-color-scheme:dark){:root:where(:not([data-theme=light])){color-scheme:dark;--brand:#e8455f;--brand-dark:#c8102e;--brand-light:#f2798c;--brand-soft:#2a1218;--bg:#14161a;--surface:#1c1f24;--surface-2:#22262c;--border:#2e333a;--border-strong:#3d444d;--text:#eef1f4;--text-muted:#9aa4b0;--text-subtle:#6f7883;--danger:#f2798c;--danger-soft:#2a1218;--warning:#d99b3e;--warning-soft:#2a2113;--success:#4ec27f;--success-soft:#10251a;--info:#6aa5e8;--info-soft:#131f2e;--series-1:#e66767;--series-2:#3987e5;--series-3:#199e70;--shadow-sm:0 1px 2px rgba(0,0,0,0.32);--shadow:0 1px 2px rgba(0,0,0,0.3),0 2px 6px rgba(0,0,0,0.28);--shadow-lg:0 2px 4px rgba(0,0,0,0.3),0 12px 28px -6px rgba(0,0,0,0.5)}}:root[data-theme=dark]{color-scheme:dark;--brand:#e8455f;--brand-dark:#c8102e;--brand-light:#f2798c;--brand-soft:#2a1218;--bg:#14161a;--surface:#1c1f24;--surface-2:#22262c;--border:#2e333a;--border-strong:#3d444d;--text:#eef1f4;--text-muted:#9aa4b0;--text-subtle:#6f7883;--danger:#f2798c;--danger-soft:#2a1218;--warning:#d99b3e;--warning-soft:#2a2113;--success:#4ec27f;--success-soft:#10251a;--info:#6aa5e8;--info-soft:#131f2e;--series-1:#e66767;--series-2:#3987e5;--series-3:#199e70;--shadow-sm:0 1px 2px rgba(0,0,0,0.32);--shadow:0 1px 2px rgba(0,0,0,0.3),0 2px 6px rgba(0,0,0,0.28);--shadow-lg:0 2px 4px rgba(0,0,0,0.3),0 12px 28px -6px rgba(0,0,0,0.5)}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:Segoe UI,ui-sans-serif,system-ui,-apple-system,Roboto,sans-serif;font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased}body{overflow-wrap:break-word}canvas,img,svg,video{max-width:100%;height:auto}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--brand);outline-offset:2px;border-radius:3px}.app-shell{display:grid;grid-template-columns:258px 1fr;min-height:100vh}.sidebar{background:var(--surface);border-right:1px solid var(--border);box-shadow:1px 0 0 rgba(16,24,40,.02);height:100vh;overflow-y:auto}.brand-bar,.sidebar{display:flex;flex-direction:column;position:-webkit-sticky;position:sticky;top:0}.brand-bar{z-index:2;background:linear-gradient(135deg,var(--brand) 0,var(--brand-dark) 100%);color:var(--brand-contrast);padding:20px 20px 19px;align-items:center;gap:3px}.brand-logo{display:inline-flex;background:#fff;border-radius:7px;padding:7px 11px;margin-bottom:3px}.brand-logo img{width:118px;height:auto;display:block}.brand-bar h1{font-size:22px;font-weight:700;margin:0;letter-spacing:-.025em;line-height:1.15}.nav{padding:14px 12px;flex:1 1}.nav-section{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--text-subtle);padding:18px 12px 7px}.nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:999px;color:var(--text-muted);font-size:13.5px;font-weight:550;margin-bottom:2px;transition:background .14s ease,color .14s ease}.nav a:hover{background:var(--surface-2);color:var(--text);text-decoration:none}.nav a[aria-current=page]{background:var(--brand);color:var(--brand-contrast);font-weight:620;box-shadow:var(--shadow-sm)}.nav a[aria-current=page]:hover{background:var(--brand-dark);color:var(--brand-contrast)}.nav a[aria-current=page] .chip{background:rgba(255,255,255,.22);color:#fff;border-color:transparent}.nav a[aria-current=page] svg{opacity:1}.nav a svg{flex-shrink:0;opacity:.7}.nav a:hover svg{opacity:1}.sidebar-footer{border-top:1px solid var(--border);padding:14px;background:var(--surface-2)}.sidebar-identity{display:flex;align-items:center;gap:11px;min-width:0}.sidebar-identity-name{font-size:13px;font-weight:640}.sidebar-identity-email,.sidebar-identity-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-identity-email{font-size:11.5px;color:var(--text-subtle)}.main{padding:24px max(28px,env(safe-area-inset-right)) 60px max(28px,env(safe-area-inset-left));max-width:1280px;width:100%;margin-inline:auto;min-width:0}.app-shell{grid-template-rows:auto 1fr}.sidebar{grid-row:1/-1;grid-column:1}.topbar{grid-column:2;grid-row:1}.main{grid-column:2;grid-row:2}.topbar{gap:12px;padding:12px max(20px,env(safe-area-inset-right)) 12px max(20px,env(safe-area-inset-left));background:var(--surface);border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;z-index:30}.topbar,.topbar-search{display:flex;align-items:center}.topbar-search{position:relative;flex:1 1;max-width:460px}.topbar-search svg{position:absolute;left:13px;color:var(--text-subtle);pointer-events:none}.topbar-search input{padding-left:38px;border-radius:999px;background:var(--surface-2)}.topbar-search input::-webkit-search-cancel-button{display:none}.topbar-actions{display:flex;align-items:center;gap:8px;margin-left:auto}.nav-scrim,.topbar-title,.topbar-toggle{display:none}@media (max-width:960px){.app-shell{grid-template-columns:1fr;grid-template-rows:auto 1fr}.topbar{padding:10px 14px;background:linear-gradient(135deg,var(--brand) 0,var(--brand-dark) 100%);color:var(--brand-contrast);border-bottom:none;flex-wrap:wrap}.main,.topbar{grid-column:1}.topbar-title,.topbar-toggle{display:inline-flex}.topbar-title{align-items:center;background:#fff;border-radius:6px;padding:5px 8px;flex-shrink:0}.topbar-title img{width:86px;height:auto;display:block}.topbar-search{flex:1 0 100%;max-width:none;order:3}.topbar-search input{background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.28);color:var(--brand-contrast)}.topbar-search input::placeholder{color:rgba(255,255,255,.75)}.topbar-search svg{color:rgba(255,255,255,.8)}.topbar-search input:focus{background:rgba(255,255,255,.24);border-color:rgba(255,255,255,.6);box-shadow:none}.topbar-toggle{background:transparent;border-color:color-mix(in srgb,var(--brand-contrast) 45%,transparent);color:var(--brand-contrast);padding:6px 9px}.topbar-toggle:hover:not(:disabled){background:color-mix(in srgb,var(--brand-contrast) 16%,transparent);color:var(--brand-contrast)}.sidebar{position:fixed;inset:0 auto 0 0;width:min(280px,86vw);z-index:40;height:100dvh;transform:translateX(-100%);transition:transform .22s ease;box-shadow:var(--shadow-lg);border-right:1px solid var(--border)}.app-shell[data-nav-open] .sidebar{transform:translateX(0)}.nav-scrim{display:block;position:fixed;inset:0;z-index:35;border:none;padding:0;background:rgba(0,0,0,.45);opacity:0;pointer-events:none;transition:opacity .22s ease}.app-shell[data-nav-open] .nav-scrim{opacity:1;pointer-events:auto}.main{padding:18px max(16px,env(safe-area-inset-right)) 48px max(16px,env(safe-area-inset-left))}}@media (prefers-reduced-motion:reduce){.nav-scrim,.sidebar{transition:none}}@media (max-width:560px){.main{padding:14px max(12px,env(safe-area-inset-right)) 40px max(12px,env(safe-area-inset-left))}.page-header{margin-bottom:16px}.page-header h2{font-size:19px}.card{padding:14px}.page-header>.row{width:100%}.page-header>.row>a,.page-header>.row>a>button{width:100%;justify-content:center}}@media (pointer:coarse){.nav a{padding:11px 12px}.pill{padding:9px 15px}.segmented a{padding:9px 14px}button{padding:11px 18px}.btn-sm{padding:8px 13px}td,th{padding:13px 14px}}@media (max-width:768px){input,select,textarea{font-size:16px}}@media (max-width:1100px){.col-lg{display:none}}@media (max-width:820px){.col-md{display:none}}@media (max-width:560px){.col-sm{display:none}}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:26px;flex-wrap:wrap}.page-header h2{margin:0;font-size:27px;font-weight:700;letter-spacing:-.035em;line-height:1.2;display:flex;align-items:center;gap:10px}.muted{color:var(--text-muted);font-size:13px}.subtle{color:var(--text-subtle);font-size:12px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}.card-flush{padding:0;overflow:hidden}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(172px,100%),1fr));grid-gap:14px;gap:14px;margin-bottom:26px}.stat{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow);display:block;color:inherit;transition:box-shadow .18s ease,transform .18s ease,border-color .18s ease}a.stat:hover{text-decoration:none;box-shadow:var(--shadow-lg);transform:translateY(-2px)}.stat-label{font-size:11px;font-weight:650;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);display:flex;align-items:center;gap:9px}.stat-label svg{width:30px;height:30px;padding:7px;border-radius:10px;background:var(--surface-2);color:var(--text-muted);flex-shrink:0}.stat-value{font-size:30px;font-weight:680;margin-top:12px;letter-spacing:-.03em;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.stat-brand .stat-label svg{background:var(--brand-soft);color:var(--brand)}.stat-danger .stat-label svg{background:var(--danger-soft);color:var(--danger)}.stat-danger .stat-value{color:var(--danger)}.stat-warning .stat-label svg{background:var(--warning-soft);color:var(--warning)}.stat-warning .stat-value{color:var(--warning)}.stat-success .stat-label svg{background:var(--success-soft);color:var(--success)}.chip{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;border-radius:999px;font-size:11.5px;font-weight:640;line-height:1.5;border:1px solid transparent;white-space:nowrap}.chip svg{flex-shrink:0}.chip-neutral{background:var(--surface-2);color:var(--text-muted);border-color:var(--border)}.chip-info{background:var(--info-soft);color:var(--info);border-color:color-mix(in srgb,var(--info) 28%,transparent)}.chip-success{background:var(--success-soft);color:var(--success);border-color:color-mix(in srgb,var(--success) 28%,transparent)}.chip-warning{background:var(--warning-soft);color:var(--warning);border-color:color-mix(in srgb,var(--warning) 28%,transparent)}.chip-danger{background:var(--danger-soft);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 30%,transparent)}.chip-brand{background:var(--brand-soft);color:var(--brand);border-color:color-mix(in srgb,var(--brand) 28%,transparent)}.dot{width:7px;height:7px}.avatar,.dot{border-radius:50%}.avatar{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background:var(--surface-2);border:1px solid var(--border);color:var(--text-muted);font-weight:700;letter-spacing:.01em;line-height:1;-webkit-user-select:none;-moz-user-select:none;user-select:none}.avatar-self{background:var(--brand-soft);border-color:transparent;color:var(--brand)}.person{display:inline-flex;align-items:center;gap:9px;min-width:0}.person>span:last-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.avatar-stack{display:inline-flex}.avatar-stack .avatar{margin-left:-7px;border-color:var(--surface);border-width:2px}.avatar-stack .avatar:first-child{margin-left:0}.table-scroll{overflow-x:auto;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow)}table{width:100%;border-collapse:collapse}td,th{text-align:left;padding:14px 16px;font-size:13.5px}td{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}thead th{background:transparent;font-weight:650;font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--text-subtle);white-space:nowrap;padding-top:15px;padding-bottom:11px}tbody tr,thead th{border-bottom:1px solid var(--border)}tbody tr{transition:background .12s ease}tbody tr:last-child{border-bottom:none}tbody tr:hover{background:var(--surface-2)}.ticket-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(310px,100%),1fr));grid-gap:12px;gap:12px}.ticket-card{position:relative;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px 16px 21px;box-shadow:var(--shadow);overflow:hidden;transition:box-shadow .18s ease,transform .18s ease,border-color .18s ease}.ticket-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--border-strong)}.ticket-card:hover{box-shadow:var(--shadow-lg);transform:translateY(-2px);border-color:var(--border-strong)}.ticket-card-critical:before{background:var(--danger)}.ticket-card-high:before{background:var(--warning)}.ticket-card-medium:before{background:var(--info)}.ticket-card-low:before{background:var(--border-strong)}.ticket-card h4{margin:6px 0 8px;font-size:14.5px;font-weight:600;line-height:1.4}.ticket-card .ticket-no{font-size:12px;font-weight:650;color:var(--brand);letter-spacing:.02em}.ticket-meta{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}.timeline{list-style:none;margin:0;padding:0;position:relative}.timeline:before{content:"";position:absolute;left:9px;top:8px;bottom:8px;width:2px;background:var(--border)}.timeline li{position:relative;padding:0 0 18px 30px}.timeline li:last-child{padding-bottom:0}.timeline-dot{position:absolute;left:3px;top:4px;width:14px;height:14px;border-radius:50%;background:var(--surface);border:2px solid var(--border-strong)}.timeline-dot-brand{border-color:var(--brand);background:var(--brand)}.timeline-dot-success{border-color:var(--success);background:var(--success)}.timeline-dot-danger{border-color:var(--danger);background:var(--danger)}.timeline .internal{background:var(--warning-soft);border-left:3px solid var(--warning);border-radius:0 var(--radius-sm) var(--radius-sm) 0;padding:10px 12px;margin-left:-4px}.meter{height:6px;background:var(--border);overflow:hidden}.meter,.meter-fill{border-radius:999px}.meter-fill{height:100%;transition:width .3s}label{display:block;font-size:12.5px;font-weight:600;margin:14px 0 5px;color:var(--text)}button,input,select,textarea{font:inherit;color:inherit}input,select,textarea{width:100%;padding:10px 13px;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);transition:border-color .14s ease,box-shadow .14s ease,background .14s ease}input:hover:not(:focus),select:hover:not(:focus),textarea:hover:not(:focus){border-color:var(--border-strong)}input:focus,select:focus,textarea:focus{background:var(--surface);outline:none;border-color:var(--brand);box-shadow:var(--ring)}textarea{min-height:110px;resize:vertical}input[type=checkbox],input[type=radio]{width:auto}button{padding:9px 17px;background:var(--brand);color:var(--brand-contrast);border:1px solid var(--brand);border-radius:var(--radius-sm);cursor:pointer;font-weight:620;font-size:13.5px;display:inline-flex;align-items:center;justify-content:center;gap:7px;box-shadow:var(--shadow-sm);transition:background .14s ease,transform .14s ease,box-shadow .14s ease}button:hover:not(:disabled){background:var(--brand-dark);border-color:var(--brand-dark);box-shadow:var(--shadow);transform:translateY(-1px)}button:active:not(:disabled){transform:translateY(0);box-shadow:var(--shadow-sm)}button:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}@media (prefers-reduced-motion:reduce){.ticket-card:hover,a.stat:hover,button,button:hover:not(:disabled){transform:none}}.btn-ghost{background:transparent;color:var(--text-muted);border:1px solid var(--border-strong)}.btn-ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text);border-color:var(--border-strong)}.btn-danger{background:transparent}.btn-danger,.btn-danger:hover:not(:disabled){border-color:currentColor}.btn-sm{padding:4px 10px;font-size:12px}.error{color:var(--danger)}.error,.success-text{font-size:12.5px;margin-top:9px;font-weight:500}.success-text{color:var(--success)}.segmented{display:inline-flex;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:2px;gap:2px}.segmented a{display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:4px;font-size:12.5px;font-weight:600;color:var(--text-muted)}.segmented a:hover{color:var(--text);text-decoration:none}.segmented a[aria-current=true]{background:var(--surface);color:var(--brand);box-shadow:var(--shadow-sm)}.signin{color-scheme:light;--brand:#c8102e;--brand-dark:#9d0c24;--brand-light:#e8455f;--brand-soft:#fdeaed;--bg:#f4f5f7;--surface:#ffffff;--surface-2:#fafbfc;--border:#e3e6ea;--border-strong:#cbd2d9;--text:#1a1d21;--text-muted:#616b76;--text-subtle:#8a939d;--danger:#c8102e;--danger-soft:#fdeaed;--warning:#b45309;--warning-soft:#fef4e6;--success:#0f7b3f;--success-soft:#e8f6ee;--info:#1c5fb0;--info-soft:#e9f1fb;--series-1:#c8102e;--series-2:#2a78d6;--series-3:#1baf7a;--shadow-sm:0 1px 2px rgba(16,24,40,0.04);--shadow:0 1px 2px rgba(16,24,40,0.04),0 2px 6px rgba(16,24,40,0.05);--shadow-lg:0 2px 4px rgba(16,24,40,0.04),0 12px 28px -6px rgba(16,24,40,0.14);display:grid;grid-template-columns:1.05fr 1fr;min-height:100dvh;background:var(--bg);color:var(--text)}.signin-brand{position:relative;overflow:hidden;background:linear-gradient(150deg,var(--brand) 0,var(--brand-dark) 58%,#6d0819 100%);color:#fff;display:flex;align-items:center;padding:56px clamp(32px,5vw,76px)}.signin-brand-pattern{position:absolute;inset:0;width:100%;height:100%}.signin-brand-content{position:relative;max-width:460px}.signin-brand-eyebrow{margin:0 0 14px;font-size:12px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;opacity:.78}.signin-brand-title{margin:0 0 30px;font-size:clamp(74px,3.1vw,40px);line-height:1.18;font-weight:680;letter-spacing:-.025em;font-family:Trebuchet MS,Lucida Sans Unicode,Lucida Grande,Lucida Sans,Arial,sans-serif}.signin-brand-points{list-style:none;margin:0;padding:0;display:grid;grid-gap:15px;gap:15px}.signin-brand-points li{display:flex;align-items:flex-start;gap:12px;font-size:14.5px;line-height:1.5;opacity:.94;font-weight:700}.signin-brand-icon{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:30px;height:30px;border-radius:8px;margin-top:-3px;background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.2)}.signin-form-panel{position:relative;overflow:hidden;display:grid;place-items:center;padding:48px clamp(20px,4vw,56px);background:var(--surface)}.signin-photo{object-fit:cover;object-position:center;z-index:0}.signin-form-panel:before{content:"";position:absolute;inset:0;z-index:1;pointer-events:none;background:radial-gradient(ellipse 78% 68% at 50% 50%,color-mix(in srgb,var(--surface) 62%,transparent) 0,color-mix(in srgb,var(--surface) 34%,transparent) 100%)}.signin-glass{position:relative;z-index:2;width:100%;max-width:420px;text-align:center;padding:40px clamp(24px,4vw,40px) 34px;border-radius:var(--radius-lg);background:color-mix(in srgb,var(--surface) 76%,transparent);border:1px solid color-mix(in srgb,#fff 55%,var(--border));box-shadow:0 2px 6px rgba(16,24,40,.06),0 18px 44px -10px rgba(16,24,40,.22),inset 0 1px 0 color-mix(in srgb,#fff 80%,transparent);backdrop-filter:blur(26px) saturate(150%);-webkit-backdrop-filter:blur(26px) saturate(150%)}@supports not ((-webkit-backdrop-filter:blur(1px)) or (backdrop-filter:blur(1px))){.signin-glass{background:var(--surface)}}.signin-logo{display:inline-flex;background:#fff;border-radius:var(--radius);padding:13px 18px;margin-bottom:26px;border:1px solid var(--border)}.signin-logo img{width:200px;height:auto;display:block}.signin-title{margin:0 0 8px;font-size:24px;font-weight:700;letter-spacing:-.025em;line-height:1.2}.signin-lede{margin:0 0 26px;font-size:14px}.signin-ms-button{width:100%;justify-content:center;padding:13px 18px;font-size:14.5px}.signin-note{margin:18px 0 0;line-height:1.55}@media (max-width:900px){.signin{grid-template-columns:1fr}.signin-brand{display:none}.signin-form-panel{align-content:center}.signin-form-panel:before{background:radial-gradient(ellipse 100% 74% at 50% 46%,color-mix(in srgb,var(--surface) 72%,transparent) 0,color-mix(in srgb,var(--surface) 52%,transparent) 100%)}}@media (max-width:560px){.signin-form-panel{padding:64px 16px 40px}.signin-glass{padding:32px 20px 28px}.signin-logo{padding:11px 14px;margin-bottom:22px}.signin-logo img{width:170px}.signin-title{font-size:21px}}.theme-toggle{align-items:center;gap:7px}.theme-toggle,.theme-toggle .theme-label{display:inline-flex}.theme-icon-dark{display:none}.theme-icon-light{display:inline-flex}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .theme-icon-light{display:none}:root:not([data-theme=light]) .theme-icon-dark{display:inline-flex}}:root[data-theme=dark] .theme-icon-light{display:none}:root[data-theme=dark] .theme-icon-dark,:root[data-theme=light] 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